Whether new to a management role, or established with your team, this course will enhance your emotional intelligence skills to enable you to maintain social relationships and deal with challenges.
The course will explain what emotional intelligence is, how to understand emotions and give advice on how to deal with them.
* This course is also available for inhouse delivery. Please contact us for more information on this option or for bulk purchasing, should you wish to buy multiple courses for yourself, or for your employees.
What you will learn
Module 1 – What is emotional intelligence?
Module 2 – Understanding and recognising emotions
Module 3 – Emotional intelligence at work
Module 4 – Tips for dealing with emotions at work
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