By developing your interpersonal skills and communication, you will gain the techniques to better react in stressful situations so that you can meet the needs of others whilst being aligned to the business’ goals and objectives.
You will feel more equipped to deal with unexpected situations and resolve them in a positive, less stressful, manner.
* This course is also available for inhouse delivery. Please contact us for more information on this option or for bulk purchasing, should you wish to buy multiple courses for yourself, or for your employees.
What you will learn
Module 1: Developing an understanding of human behaviour
Module 2: Handling difficult people
Module 3: Dealing with difficult situations
Module 4: Interpersonal skills for handling difficult people
Module 5: Personal development
£99.00 + VAT
Dealing with Difficult People and Situations
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Increase your interpersonal communication and deal more positively with difficult situations or people.
Duration: 7hr
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